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# Shawn Mendes Facetimes Teen Who Missed Concert After Suffering Cardiac Arrest
- URL: https://celebritykind.ghost.io/shawn-mendes-surprises-fan-2/
- Published: 2019-10-20T12:01:49.000Z
- Updated: 2026-09-30T04:10:37.000Z
- Author: Nehal Dalgliesh
- Tags: Kindness, Shawn Mendes, #Migrated-1790726633553, #wp, #wp-post, #Import 2026-09-30 00:04

Getting tickets to a **Shawn Mendes** concert for your 16th birthday is pretty awesome, right? But imagine missing it because you have to go to hospital instead!

Well, that's exactly what happened to **Giovanna Santos** who was supposed to attend the gig in Miami last month but went into cardiac arrest weeks earlier. Doctors diagnosed her with a serious heart condition meaning she'd have to stay in hospital until she could receive a heart transplant.

And when **Shawn** found out about it? He facetimed her!

*"Hi darling, how are you? I love your ring,"* the singer said with his signature charm when **Giovanna** answered the phone.

The teenager who's been staying at Joe DiMaggio Children's Hospital in L.A had made a sweet video for **Shawn** asking him to please visit. With a bit of help from hospital staff, the video made its way to the singer who then got in touch.

They chatted about Giovanna hopefully getting a new heart soon and being able to attend Shawn's upcoming concert in Brazil. Watch the heartwarming video below: